Belarusbank client: connection, installation and configuration. System "Client-bank" ASB Belarusbank: installation, configuration, features, hotline phone Client bank web Belarusbank download program

The activity of a small individual entrepreneur or a large corporation is impossible without interaction with a banking organization. But maintaining the accounting staff, whose employees will spend most of their time in the bank, is unprofitable and inefficient.

The unique "Client-bank" system, created by Belarusbank's specialists, makes it possible to carry out the necessary banking operations online with minimal effort and cost. I would like to note that the work in the system takes place remotely, that is, without interruption from the immediate workplace.

Client bank web of Belarusbank what is it

“Client Bank” is a service that is intended for regular customers of Belarusbank who are legal entities. It is a set of targeted services that provides authorized persons with access to the full range of banking operations on current accounts.

By connecting to the system, clients have the right to exchange remotely electronic documents and current information with:

partners;
counterparties;
departments of the credit institution.

From the usual, the proposal differs in that:

developed specifically for corporate clients who have concluded a service agreement with Belarusbank;
the formation and storage of internal financial data takes place in the system of Belarusbank.

The web application can be installed both on a desktop computer and on a mobile phone. The only condition for free access is an Internet connection.

Features of the bank's web client

In any business, production issues come first. Therefore, it is very important to organize the management of accounts and financial flows in such a way that business contacts with the bank are carried out without loss. The main task of the Client-Bank resource is to create conditions for successful business and increase the efficiency of interaction with Belarusbank.

Individual entrepreneurs, organizations of any form of ownership, who connected the "Client Bank" (WEB), realized how much their opportunities have expanded, because:

Contracts are concluded remotely for:
1. provision of a set of services within the "Client-bank" system;
2. placement of free balances of targeted funds on deposits;
3. opening of checking accounts.
Settlements with partners and government organizations both in national and foreign currencies, through payment orders and claims.
Cash flow management is carried out according to the system of consolidation of financial assets of the group of companies on one account.
Always have up-to-date information about the state of the account:
1. current balances;
2. transactions (expenses and receipts) for the period of interest;
3. outside the balance sheet of unpaid settlement documents.
Online, official papers are sent in the form of a bank to receive the required banking services: applications, applications, announcements, orders, information, certificates.
The following bank directories are available:
1. currencies and currency quotes;
2. banks of the Republic of Belarus and non-residents;
3. payment codes: budgetary organizations and the Social Security Fund.
It is possible to create your own directories.
Real-time interaction with the bank is organized:
1. business correspondence is being conducted;
2. sending and receiving documents.

What you need to connect to the client-bank of Belarusbank

Three steps separate the client from connecting to Belarusbank's Client Bank:

Familiarization with:
1. the terms of the offer to conclude a transaction for the provision of a range of services through the PC "Client-Bank" (WEB);
2. hardware requirements.
Submission of an application for the provision of a range of services through the PC "Client-Bank".

How to install client-bank

The bank issues to the user:

an electronic key for checking and accepting the entered information on the server;
username and password for logging into the PC.

The client independently installs the following on the corporate website www.belarusbank.by:

software:
- system drivers: Cryptoservice and Silverlight.

Driver installation

The software for the Client-Bank system is presented on the website of Belarusbank as a remote technical support. A complete package of programs, drivers and installation instructions is supported by the FAQ section. All that is required of the user is to follow the given instructions exactly.

Installing pc cryptoservice

Brief algorithm of actions:

go to the website www.belarusbank.by;
open the “Software” page by successively going through the sections: “Big Business”, “RKO”, “Client-Bank System”;
select item 3 in the software list;
run the installation of the driver for the work of KP SOB Cryptoservice directly from the browser;
save to hard drive;
the presence of the KP SOB Cryptoservice icon in the taskbar will indicate a successful installation.

silver light installation

For the correct operation of the Client-Bank PC, it is necessary to install Microsoft Silverligt, a software platform for writing and running multifunctional Internet applications.

The program is installed at the entrance to the banking complex. You should use the system notification:

click on the label;
save the installation file;
install silverlight.

Login client bank web

The web application is hosted on the servers of Belarusbank, so the bank's servers are the repository of all information. Access to the software occurs by going to the resource page located at the address in the network http://eb.asb.by.

Operation will be guaranteed if:

stable internet connection;
a connected secure USB-drive with a personal EDS key;
automatic launch of CryproServiceASB.

Procedure:

In online services, select Client-bank (WEB).
We insert the iKey-carrier into the device.
Enter:
1. login password;
2. password to the private key - depending on the login method.

Technical support

Technical support specialists will minimize possible malfunctions and errors of the banking program. They will also remind you of user identifiers for entering the Client-Bank system. The telephone number of the technical support service of the Client-Bank software complex: 0173090404, must be located at the workplace and recorded in the list of important contacts.

Consultations on connection and configuration are provided at the territorial branch of Belarusbank.

Advantages and disadvantages

The advantages of using the "Client-Bank" system from Belarusbank are quite objective:

Daily work is carried out remotely, so there is no need to visit bank branches.
Interaction with the bank can be carried out in full mobility mode, being in any place where there is access to the Internet: on a business trip, at home, on vacation, in transport.
The workflow process is optimized: it increases the speed of execution and the percentage of error-freeness in the formation of documents.
Calculations are carried out in a timely manner due to constant monitoring.
Additional software is available and easy to use.
The client really saves money on:
1. transport and courier costs;
2. maintaining a large staff of economists;
3. reducing the cost of settlement and cash services.

The high degree of security of the banking product allows you to be calm about the safety of documents and important financial information.

The system as such has no drawbacks. But for its successful implementation requires the presence of:

high-quality Internet traffic;
trained personnel.

Client-bank of Belarusbank - banking for legal entities. The service was created to make life easier for customers of a banking institution and carry out a number of necessary operations not in the department. ASB Belarusbank developed a separate client-bank program that provides access to the online banking system. Its installation is quick and easy.

Who would benefit from such a web-based management system? Transition to remote servicing of Belarusbank convenient for:

small business.
Big business.
Company owners.

Many documents that can be drawn up on paper are not difficult to translate into electronic system and actively use in the client-bank with "live" signatures in the form of EDS.

The banking system is improving and Belarusbank is no exception, opening up full-fledged online opportunities for customers. An example of this is the client-bank program.

To connect to the client-bank of Belarusbank, necessary:

Familiarize yourself with the requirements of the public offer as part of the use of the banking software package.
Submit to the institution 2 copies paper applications and access web services.
Study bank specification to hardware Belarusbank.

Client-bank (WEB) of Belarusbank - what is it?

The client-bank is included in the remote service service (RBS), which is offered to corporative clients. This banking offer from Belarusbank should not be confused with Internet banking. Theme service differs, which is designed for individual entrepreneurs who often encounter bank work. Internal data are generated and stored in the Belarusbank system, which are opened upon entering Personal Area bank client.

You can use the client-bank software anywhere, so you can use the banking service of Belarusbank even during business trips if you have a free connection to the local Internet network.

You can install the web application on a PC or smartphone. The local security service may not be available with bad connection or in case of an error when working with b asb by.

In simple terms, the client-bank of Belarusbank is called a “thick client”, and Internet banking is called a “thin client”. Login to the banking system carried out after how the password is assigned and the user has the opportunity to enter data independently.

The program is suitable not just for small businesses, but also for JSC. You can also open a client bank through the asb by website, which has full technical support.

Possibilities of WEB Client Bank

Features of the Client-Bank system of Belarusbank	Peculiarities	Note
Use of bank directories	To find out payment codes, exchange rates, about non-resident banks	-
Making payments in current rubles or other currencies	Payment requests or payment orders	-
Request for ongoing account transactions	For any client of Belarusbank	-
Remote conclusion of agreements with Belarusbank	To create term bank deposits or open current accounts	-
Electronic interaction with a banking institution	Ability to correspond or receive standard documents (receipts, statements)	Receiving news or notifications from Belarusbank
Independent control of local bank directories	Purpose of payment, beneficiaries	-
"Cash Pooling"	Specific management of your accounts or departmental accounts	Through the use of secure software
Sending applications and orders for the provision of certain banking services	Statement of payment requests or for opening / closing accounts in Belarusbank, order for booking funds	Documents have an established form that can be downloaded from the site

What is needed to connect to Belarusbank's Client Bank?

Good to know

To connect and use the client-bank program of Belarusbank, there are no particular difficulties.

To do this, the user must have:

Connection to the network through an uninterrupted line.
PC with free USB output.
Printer.

The system for working with banking operations is provided in the form of software that won't take up much space in RAM (installation is step-by-step and simple).

On installing and working with the client-bank program, the cb asb buy website has all the necessary materials that will help you figure out how to use the Belarusbank service application without specialists.

Successful work in the banking program impossible to imagine without the legal part- it includes the signing of the contract and the formation of an EDS.

Client-bank services are usually paid for by debiting funds from the current account, and in the event of technical issues in the system worth contacting support Belarusbank.

How to install Client Bank?

How to install the client-bank service? The web program works through the usual authorization using a login and password. When processing documents in the banking branch of Belarusbank they also issue a special key for using the client-bank.

The first step is to install the bank in the form of software along with the appropriate system drivers.

You can download all the necessary files for the client-bank in a separate section on the website of Belarusbank. Instructions for using the client-bank are also attached.

Related video:

Driver installation

Installing the driver for the client-bank program begins with saving the corresponding file, which is selected depending on OS type(32 or 64 bit).

Execution starts by admin. An assistant in installing a client-bank from Belarusbank will be the banking rubric Question-Answer in the menu "Small and medium-sized businesses" / "Large business".

Click the "Install" button

Click "Yes"

It is important not only to choose the right additional drivers for the client-bank, but also to follow the instructions unquestioningly. Starting to perform all software manipulations, do not forget to remove all devices from the USB ports.

Approximate instructions for installing a special cryptographic protection block for the client-bank service:

After launching the application as Administrator, a dialog box opens (you need to click Next in it).
After studying the ReadMe file, continue the installation by clicking Next.
After accepting the electronic license agreement, a direct installation takes place.
During the process, the client-bank banking program will ask you to insert a USB drive with encrypted information.
As soon as the media is successfully read, a window about successful installation will be displayed, which can be closed with the Finish button.

Installing PC SOB (Cryptoservice)

Cryptoservice (PC SOB) developed by to solve the following tasks in the client-bank system:

Encryption of information in accordance with the requirements of the law.
Performing the function of hashing bank transactions.
Development and verification of EDS according to the requirements of Belarusbank.
Reading public keys using existing protocols.

Cryptographic operations in the software shell of the client-bank of the ASB of Belarusbank are performed using public key certificates, which are placed in the registries of the banking system. The Cryptoservice architecture has a certificate of conformity No. BY/112 03.07.036 00184.

To successfully install the Belarusbank client-bank software package do one of the following operations:

Launch PC SOB from the downloaded document (hold Ctrl and click the link).

Use direct installation from browser windows (a special button is provided for this on the Belarusbank website).

In the open dialog box, click I Agree.
Next, a detailed installation takes place, after which you need to click Close.
After successful installation, reboot the OS.

After installation, each subsequent launch of Cryptoservice happens automatically, but if this did not happen at some point, then you can open the software add-on manually through the file :\CryptoServiceASB\CryptoService34.exe.

The fact that the PC SOB is running says corresponding icon programs. Cryptoservice does not have a wide range of settings, and to manage it, just right-click on the thumbnail in the taskbar.

Installing Silverlight

If Silverlight is not installed on your PC, then the system will require you to install it when you start the client bank. User must be clicked in the proposed window and select the program shortcut.

After saving the setup file, it needs to be run and follow the usual recommendations, confirming "Next".

When you launch the browser and open the Belarusbank website, a window may pop up asking you to allow the use of the application. For convenience, you need to click "allow and remember" - this will be automatically fixed in the system.

Login to the Client-bank system (WEB)

You can log in to the Belarusbank client-bank system after the full installation of the program file (the above is a description of experts on how to do this correctly). As soon as "CryproServiceASB" is automatically started, you can open a browser and go to the page bank client.

JSC "ASB Belarusbank" is one of the largest and most important financial and credit institutions located on the territory of the Republic of Belarus. The bank provides customers with a huge range of various banking services and products. He cooperates both with private individuals and with entrepreneurs, state institutions. In addition, this financial institution offers convenient Belarusbank Internet banking, through which you can enter the personal account system for both individuals and individuals. legal entities. This feature saves time and effort for customers.

Among the services it is worth highlighting: lending, financing companies, deposits, foreign exchange transactions, issuing cards, and many others. Also, the financial institution is engaged in charity. The activity of the bank is inextricably linked with the economic policy of the country and is aimed at promoting the dynamic development of the most important sectors of the economy and the social sphere.

Internet banking options

By logging into Internet banking, the client gets access to a huge number of opportunities and benefits. After all, thanks to modern technologies, the user can easily register in the online system, log in from any convenient device, at the most convenient time for the client. Due to the convenient service, the client will be able to manage accounts, deposits, and perform many other card transactions without leaving home or office. So no queues. You can use all the functions regardless of the time.

So, there are such opportunities that become available after logging in to ibank.asb.by:

find out how much money is in your account;
open deposits, deposit funds on them;
close loans;
pay utility bills and many other services and pay;
transfer money from one card to another;
view the history of actions performed.

How to enter the Internet banking of Belarusbank?

Currently, there are several options that allow you to access your personal account of Belarusbank online. Let's look at the main methods:

With login and password

In order to log in to the Internet banking system, it is enough:

After that, you will be in your personal account.

With a code card

To begin with, it is worth noting that using this card is quite easy. It contains a number that is entered every time you visit banking.

Code confirmation window from the “code card”

Cards with codes are issued upon registration of Internet banking at Belarusbank branches.

In order to enter the Internet banking "ASB Belarusbank" using a code card, it is enough to enter a name, a secret set of characters, mark an item, indicate a code card. Then enter the card number.

Type of code card

Via SMS

In this case, Belarusbank Internet banking, entering your personal account is quite simple, indicating your login, password, and an SMS with a code comes to your phone, which should be entered in the appropriate field.

Confirmation via SMS

Through MSI

Here, all manipulations are done, as in the previous versions. Only in order to enter your personal account, you must first pass authentication in the MSI.

After that, on the site, it will be enough to indicate a fictitious name, password and personal number.

Authorization in the MSI personal account is carried out on the website - ioauth.raschet.by/client
Login to the MSI personal account

Then the required fields are filled in for registration in the MSI of the Republic of Belarus.

Registration in MSI

After entering the data, the main page of Internet banking of Belarusbank opens.

If you have registered with the MSI and you do not have a card, Belarusbank, after your consent, will redirect you from Internet banking to the page for choosing a bank card.

A video of entering online banking will also be interesting.

How to register in Internet banking?

In order to visit the Internet banking site without hindrance, you need to go through a simple registration procedure. In order to implement it, there are several options. So let's look at each of them:

With a visit to the bank branch

To register in this way, you should contact the central office or branch of the financial institution. In this case, you must have with you a document that confirms your identity. You will also need a payment card. With the help of a specialist, you will receive everything you need, as well as a code card. Then you need to fill out an application form. Next, activate the key card through the info-kiosk.

Online check-in

To register in this way, you need to go to the official website of Belarusbank. Then select "Internet Banking". After that, select the online registration section and agree to the proposed terms of use.

Online registration in Internet banking

Before starting work, you need to familiarize yourself with online registration guide.

After reviewing the public offer, click "I agree to the terms of the contract"

public contract

Then you confirm your personal details and click "Continue".

Page for entering personal data

When using a document without an identification number for registration, leave this field blank and click "Continue"

Only valid payment cards that are not blocked by the bank and are not in the stop list for any reason can be used in the system.

In case of any problems when adding a payment card, please call 147 (working hours on weekdays from 8:30 to 20:00, on weekends from 9:00 to 16:00).

Page for entering your payment card data

Customer data

Please note that this address will be used by the bank to send the session code card required to enter the Internet Banking system. Delivery is carried out only on the territory of the Republic of Belarus by employees of RUE "Belpochta" in
within 10 working days, after registering the client in the system.

We choose a login that suits you personally, which is not in the system. If the specified username (login) is already used in
system, a message with the following content will be displayed in the upper left corner of the form: "There is already a client with the same login."

Next stage. You must specify a secret question and an answer to the secret question. In the future, the specified data must be called to the operator when unlocking in the system.

After clicking on the “Register” button, an information message about the delivery time will be displayed on the screen
session code cards and how to obtain it.

Via information kiosk

In this way, registering will not be a problem. To get started, select the “Registration” section, then select the login and password that suits you. You will also need to enter a phone number, it will receive a code that you need to enter to confirm the registration procedure.

Through MSI

Getting access to your personal account with the help of MSI will be quite simple. In this case, you will have to register in advance with the MSI. Then go to the official resource, to the section “Login by MSI” and enter the data received on the website of the interbank identification system. After that, choose one of the ways: through MSI and EDS or MSI. In the window that appears, enter the identifier. Next, enter the password and pattern and click the “Login” button.

Restoring access to your personal account

If internet banking is blocked.

How to unlock? Most likely, the matter is the incorrect password or login entered more than 3 times in a row. To unlock, dial the bank support number 147. Here you will go through a simple and quick identification procedure. To do this, you will have to provide: passport data and answer a secret question.

If you forgot your password

To restore and further unlock your account, you need to visit a banking institution. By filling out a standard application for issuing a password.

You must have an ID with which you can verify your identity.

If you forgot your login

If you are having difficulty logging in, dial the call center number 147.

How to change your password

In order to change the password for your personal account, go to the “Personal settings” section, then select the settings for the password itself and change the old one to the new one.

Mobile application of the bank

Clients can also access functions mobile banking, for this you will need to install the application on your mobile device. The proposed software is simple and intuitive. Therefore, using it will not cause any difficulties and difficulties. Here you can manage accounts, transfer funds, pay for loans and do many other manipulations.

After that, you go to the Internet banking page, where you need to enter your login and password. Before entering the personal account of Belarusbank, you need to select the method of entering codes to confirm each payment transaction. By default, the mode is "Code from the code card". If you do not have this card with you, then you can select the "One-time CMC-code" mode.

Additionally, you can familiarize yourself with the initial login to the Internet banking system using this video lesson.

JSC "JSSB Belarusbank" informs all its users that in order to increase the degree of security, it is not recommended to use the outdated and discontinued Windows XP operating system when working in this system.

From August 19, 2019, changes are made to the rules for customer service in the Internet banking system. Now new code cards will not be issued for bank customers. To access the system, you will need to enter a one-time SMS code that will be sent to the number mobile phone client every time you log in. The use of code cards that were previously issued to customers will be possible until their resource is exhausted.

Once in the personal account of Belarusbank Internet banking, you can perform many banking operations:

Pay utility bills;
Order ;
Transfer from card to card;
Replenish the deposit;
Pay for mobile communications;
Get a loan;
Manage your own bank cards (view the balance, make a transfer from card to card, replenish the card);
Perform various payment transactions in the ERIP system;
Learn the news of banks;
Receive information about offers and various promotions of Belarusbank;
Make international money transfers Western Union.

In your personal account, you can make various settings and display on the main page the data you need (cards, deposits, loans). If there are no actions in the personal account within a certain time, the session ends. To re-enter the Internet banking system, you need to re-enter your login and password, after which a message with a new SMS code will be sent to your mobile phone number (if you select the One-Time SMS Code mode).

In general, it should be said that the Internet banking system of Belarusbank is a modern payment service, thanks to which it is possible to remotely carry out a wide range of payment transactions using your own bank card or several bank cards. How to perform the first login with a password change is described in detail in the following video.

You can connect Internet banking with a passport at any branch of JSC "JSSB Belarusbank". You can find the nearest branch of the bank to you at this link.

Additionally, there is an opportunity to connect Internet banking online. To do this, click on the online registration tab (indicated in the image):

Full name of the client.
Date of Birth.
Citizenship.
The type of identity document.
Identification (personal) number.
Passport ID.

After that, you need to enter bank card details (in the future, 2 BYN will be debited from it for connecting to the Internet banking system). Next, you must specify your address (of residence), to which the session code card will be delivered. And at the end of registration, the user independently creates his login, password, and secret password. Under no circumstances should this information be passed on to third parties!

A detailed video tutorial on how to connect (register) Internet banking is shown in the following video:

The session code card will be delivered by expedited mail within 10 working days after registration. Until the receipt of this card, there is no possibility to enter the Internet banking system of Belarusbank!

You can also enter your personal account of Belarusbank using the MSI (Interbank Identification System).

On the MSI authentication page, you must enter your login (mobile phone number or address Email) and a password. In the case of the initial entry into Internet banking using the MSI, it is necessary to register.

On the registration page, you must specify your own last name, first name, personal passport number, as well as set a login (mobile phone number or email address) and password.

For novice users of the Internet banking system, a video on paying utility bills will be useful.

Since February 2019, a password change function has been added to the main page of the Internet Banking system. You can use this service by clicking on the link "Forgot your password?". In parallel, when changing the password using this link, the account is unlocked.

Belarusbank also offers its customers a more simplified version of Internet banking in the form of "M-banking", which works on mobile devices.

M-banking is a mobile service that allows cardholders of Belarusbank, as well as cards of other banks of the Republic of Belarus, to make many payment transactions using a mobile phone without using security codes. The M-banking user himself chooses the method of data transfer, which can be carried out by sending SMS messages, or using WAP / GPRS / CSD technologies.

If the use of Internet banking is free, then a monthly fee is charged for using M-banking, according to the data of tariff plans:

To install M-banking, you need to download the appropriate application and follow the following instructions:

for Apple mobile devices (iPhone, iPad);
for mobile devices with Android OS;
for mobile devices with Windows Phone OS.

After installing this application, the user independently assigns a method for entering M-banking. For example, the client can refuse to enter a certain method (fingerprint or PIN code) and log in using an access key that includes from 5 to 15 alphanumeric characters (the password for entering the application that was created by the user initially).

If necessary, you can make access to the Belarusbank Internet banking system (Belarusbank Internet banking). If you have any questions about the operation of these services, you should contact for advice by phone: 147 (short number) or +375 17 218 84 31.

Contact center hours of operation:

Monday-Friday from 8:30 to 20:00*;
Saturday-Sunday from 9:00 to 16:00*.

* Besides public holidays.

It is also possible to ask a question about the operation of Internet banking or M-banking in the official groups of Belarusbank.

What is Internet banking?

Internet banking- a service provided by JSC "JSSB Belarusbank" (hereinafter referred to as the bank), for monitoring, managing accounts and making banking transactions via the Internet.

The "Internet banking" system of JSC "JSSB Belarusbank" (hereinafter referred to as the "Internet banking" system or the system) is a software and hardware complex that ensures the operation and provision of the Internet banking service.

System requirements

To work in the Internet Banking system, you will need a computer with a modern Web browser that supports 256-bit encryption (Internet Explorer 8.0 and above, Firefox 22.0 and above, Opera 11.0 and above, Safari 5.0 and above, Google Chrome 24.0 and above) and Internet access.

If you encounter difficulties when logging into the Internet Banking system, we recommend that you update your browser to the latest version.

Registration in the "Internet banking" system

To use the Internet Banking service, it must be registered. You can contact the bank institution directly or fill out the registration form on the bank's website, as well as register using the MSI account.

The client of the "Internet banking" system, as a client of the bank, is unique, that is, one client of the bank can have only one account to access the "Internet banking" system.

Attention!

One client of JSC "JSSB Belarusbank" can have only one account in the "Internet banking" system.

Registration at a bank institution

In case of registration at a bank institution, you need to:

Apply to the CCO of the head office, regional (Minsk) department, branch, branch or banking services center of JSC "ASB Belarusbank" (hereinafter referred to as the bank institution) with an identity document and a bank payment card issued by the bank (hereinafter referred to as the card);
Inform the responsible executor of the SMS code received on the mobile phone number.
Sign the Questionnaire-application for banking services to the client using the "Internet banking" system.
Get Username (login), password (password);

Online registration

When filling out the Application Form through the online registration service on the bank's website, you need to:

Attention!

JSC "JSSB Belarusbank" is not responsible for the theft of confidential information, disclosure of it by you, including using malicious programs (viruses, spyware) running on a personal computer from which you access the "Internet banking" system, as well as in the case of working with the Internet Banking system without using a trusted SSL certificate.

Login to the "Internet banking" system

To enter the "Internet banking" system you need:

In the address bar of the Internet browser, type: either one of the addresses of the bank's corporate website: http://www.asb.by/ and follow the link "Internet banking";
Enter the username (login) and password (password) in the appropriate fields, click the "Login" button;

Attention!

When you first enter the system, change the password issued during registration at the bank!!!

Attention!

If you enter the wrong password three times, the login will be blocked!!! If it is not possible to unlock your account via SMS, you can use the service "Forgot your password?" (password change with automatic unlocking) or contact the Contact Center operator by phone 147 , on weekdays from 08:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must tell the bank employee the username and code word you specified during registration.

Attention!

When entering the Internet Banking system, a situation may arise when you need to re-enter authorization data. The source of such situations is the incorrect termination of the session in the system by the client (closing the browser without logging out).
As a solution, we suggest clearing the web browser cache and cookies, and then refreshing the browser page. You can view the procedure for this operation in the Google search engine by typing "clear cache and cookies".

Linking a mobile phone number to receive a one-time SMS code (authentication code)

To activate the ability to log in using a one-time SMS code, select the menu item "My profile" → "Personal data" → "Change data". In the dialog box that opens, indicate the desired mobile phone number to receive SMS codes, the telecom operator (MTS, A1, Life) and select the option "Use a mobile phone when logging in". Next, click the "Save" button.

Login with a one-time SMS code (authentication code)

To enter the system using the "One-time SMS code", you must enter the login and password in the appropriate fields, select the authentication type "One-time SMS code" located under the authorization data entry form, and click the "Login" button. At this moment, a check is made whether the client's mobile phone is configured in the Internet Banking system to receive SMS codes. If not configured, a message is displayed asking you to set up a phone number to receive codes. If the verification is successful, then a code will be sent to the mobile phone number, which must be entered in the SMS code entry form. If the client successfully enters the login, password and SMS code, the system is logged in.

Attention!

SMS code contains Latin lowercase letters and numbers!!!

If the code sent to your phone was not received or lost, then you need to click the “Cancel” button in the SMS code entry form and repeat the authentication again.

If you make a mistake THREE times when entering your login, password or one-time SMS code, access to the service is automatically blocked.

In the event of a 3-fold blocking of a user in the system, provided there is no successful entry between blockings, it is necessary to come to any bank institution and fill out an application to unblock the client in the Internet Banking system or use the “Forgot your password?” service. (password change with automatic unlock). When contacting a bank institution, you must have an identity document with you.

Available transactions in the "Internet banking" system

In the Internet Banking system, you can carry out the following operations:

1. Viewing the balance of funds on the accounts.
2. Opening, replenishment and early repayment of deposit accounts.
3. Repayment of loans.
4. Purchase of securities.
5. Insurance.
6. Payments to service providers ( utilities, communications, electricity, etc.):
6.1. Arbitrary payments (payments according to details provided by service providers).
6.2. Payments to service providers under direct banking agreements.
6.3. Payments in favor of service providers through the "Settlement" system (AIS ERIP).

Attention!

The Settlement System (AIS ERIP) is an automated information system of a single settlement and information space created by the National Bank of the Republic of Belarus. Information about the location of the service in the Services Tree and the procedure for paying for the service can be clarified by contacting the Contact Center of the Settlement system. Phone: 141, e-mail: [email protected]

7. Payment "one button".

List of templates.

8. WESTERN UNION transfers.
9. History of replenishment and viewing of statements on deposit accounts opened in the system.
10. Transfer of funds.
11. Management of additional services for used cards.
12. Viewing the history of payments by types of services performed in the system.
13. Viewing information on debit and credit transactions made using card details, in the amount of 10 transactions in 7 days.
14. My profile:

Personal data (editing contact data);
Password settings;
Pay slips.

Attention!

The list of available operations can be changed and supplemented!!!

Internet-shops and online services that accept payment through the Internet-banking system of JSC "JSSB Belarusbank"

JSC "ASB Belarusbank" provides an opportunity to securely pay for orders from online stores and online services that have concluded an agreement for accepting payments:

payment for Belarusian tickets railway(https://poezd.rw.by/);
purchase of coins sold by JSC "ASB Belarusbank" (http://shop.asb.by);
payment for services of the National Library of the Republic of Belarus (http://nlb.by);
payment for services Central Scientific Library. Ya. Kolas NAS of Belarus (http://edd.bas-net.by).

Setting up a card to use it by default when making payments in the Internet Banking system

To speed up and simplify the procedure for making payments without a constant request for a source of funds, the system can assign a "Default" card.

To use the “Default” card when making payments, select the section “Card accounts” or “Accounts” → “Card accounts” → “Account No. ХХХХХХХХХХХ” → “Card” with which you want to make payments on the main page. Next, opposite the card number, select "Operations" and click on the "Select by default" button.

Changing the name of the account and card

To change the name of an account, you need to select the account for which you want to change the name in the list of your accounts, and click on the button "Change account name" located opposite the account number. Fill in the "Account Name" field and click the "Change Name" button.

To change the name of the card, select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to change the name, select the “Change Name” service in the “Operations” section opposite the card number, fill in the “Card Name” column and click the "Change name" button.

Viewing information on current accounts

In order to view information on current accounts, select the section "Accounts" → "Accounts with a card" on the main page. In the window that opens, information (account number, account balance) on the client's accounts will be displayed.

Formation of a report on account transactions for the period on transactions using a card

To receive a report on account transactions, you need to select the account for which you want to receive a report in the list of your accounts and click on the “Get a report on account transactions” icon located in the upper right corner of the “Account No. ХХХХХХХХХХХ” button. In the window that opens, you must select the period (no more than 90 calendar days) for which you want to receive a report, and click the "Continue" button. Further, when you click the "Open in PDF" button, the generated document opens in pdf format and makes it possible to work with the report in the specified format (save, print, view).

The beginning of the report period cannot be more than 90 calendar days from the current date.

A list of previously requested account reports will be displayed on the page with account and card numbers.

Formation of a mini-statement on the card

To receive a mini-statement on a card, you need to select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to receive a mini-statement, in the “Operations” section, opposite the card number, select the “Mini-statement” service.

The mini-statement on the card displays information on debit and credit transactions made using the card details, in the amount of 10 transactions in 7 days.

Information about rejected and pending transactions on an account with a card or on an additional payment card to another person's account.

To receive a report on transactions on a card account, taking into account rejected and pending transactions, select the account for which you want to receive a report in the list of your accounts and click on the icon “Report on account transactions, taking into account rejected and pending transactions”, located in the upper right corner of the "Account No. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX."

To receive a report on transactions on an additional payment card to the account of another person, taking into account rejected and pending transactions, you need to select the card on which you want to receive a report in the list of your additional cards, and select "Transactions Report" in the list of transactions.

Information about operations, including rejected and pending operations, will be displayed on a new page. When you click the "Open in PDF" button, the received report will open in pdf format, which will make it possible to work with the report in the specified format (save, print, view).

The report includes rejected, pending processing and bank-confirmed transactions for a period not exceeding 15 days from the date the report was generated.

The report on account transactions, taking into account rejected and pending transactions, is for informational purposes and is not a document.

Attention!

The completed transaction will be displayed in the report approximately within 2 hours (no later than 5 hours) after its implementation. During short periods of data processing, pending transactions may not be reported. For pending transactions, the amount of the commission for the transaction is not displayed separately, but is included in the amount in the account currency.

Quick access to frequently made payments

Quick access to payments is carried out from the Main page.

For quick access to frequently made payments, you can add saved payments to the Home page. To add a payment, click the "Add your saved payments to the page" link. On the page that opens, select the required service and service provider, then mark one or more saved payments, click the "Save changes" button. Your selected payments will be posted on the Home Page. To make your favorite payment, click on the icon of the desired payment.

For quick access to payments made in the ERIP Settlement system, use the ERIP Personal Payments section and select the payer number from the list. The drop-down menu will display all payments made through the ERIP "Settlement" system for the selected payer number. To make a payment, click on the link with its name.

Payment planner

Scheduler - the ability to create and maintain a personal payment calendar with a reminder function (viewing event reminders; creating an event reminder with a payment link; creating an event reminder without a payment link; editing a previously created event; deleting a previously created event; setting up an event notification e-mail reminder on the day; creating an event reminder from the list of saved payments; viewing reference information in the modules of the Internet Banking system.)

The main page of the Internet Banking system displays an information panel with the number of scheduled events for the current day.

You can view scheduled events by clicking on the "Events for today" element.

To create a payment reminder, you need to select the desired day in the calendar, click "Add event", then select a payment from the tree of saved payments, fill in other information about the reminder. If desired, a reminder can be sent by email.

A reminder can be created not in connection with any payment, for this you need to "Add event" → "Add event without reference to a saved payment".

To edit a previously created event, you need to select the desired day in the calendar, select the event in the event table, and click the "Edit" button.

To delete a previously created event, select the desired day in the calendar, select the event in the event table, and click the "Delete" button.

Payment by details

To make a payment by details, you need to select the menu item "Payments and transfers" → "Payments by details" → "New payment". Then carefully read the information and click the "Continue" button. In the dialog box that opens, enter the payment details and click the "Continue" button.

The remuneration for this service is charged in the amount of 0.75 bel. rub. for each payment (from 08/01/2019; clause 3.8.4 of the Compensation Book). Payments to the budget are made without collection of remuneration.

Opening a deposit in the Internet banking system

To open a deposit, you need to select the section “Accounts” → “Deposits (deposits)” → “Opening a deposit” on the main page, select the type of deposit account from the proposed list and click the “Open deposit” button, then read the public offer to conclude a fixed-term agreement bank deposit "Internet Deposit" and click the button "I accept the terms of the agreement", select the card from which the funds will be debited to open a deposit and click the "Continue" button. In the dialog box that opens, check all the data and click the "I confirm the opening of an account" button.

Opening a loan in the Internet banking system

To open a loan in the "Internet banking" system, you need to select the section "Accounts" → "Internet loans" → "Application for a loan" on the main page, select the type of loan of interest from the list provided, fill in in electronic format application, and then familiarize yourself with the status of the application in the paragraph "Opening a loan". After a positive decision on your application, confirm agreement with the terms of the loan.

One button payment

In order to use the One Button Payment service, you must:

go to the section "Payments and transfers" - "One-button payment";
choose, from the previously saved in the Internet Banking system, the services that he wants to pay for;
click the "Continue" button;
fill in the fields "Payment data" one by one;
click the "Continue" button;
in the "Confirm payment data" window, check the correctness of the payment data;
click "Pay".

Payment transactions for the selected services are processed by the system one by one in the order in which they were displayed to the client in the final form.

After making payments, a form is displayed with the results and details of all payments made. Next to each successful payment there is a "Print" button for printing a receipt. In case of successful completion of all payments, one general message "Payments were successful" (green) is displayed. Payments, during the payment process of which an error occurred, are highlighted in red, there is no "Print" button. For unsuccessful payments, error messages (red) are displayed in the format "Name of the saved payment: Message".

The next time you use the "One Button Payment" service, the payments for which the payment was made the previous time will be automatically selected in the form for selecting saved payments.

To edit the list of payments in the One Button Payment template, you must: On the Main page, select the One Button Templates section. In the displayed list of saved templates, select the one in which you want to delete or add the payment of interest. Next, click the "Edit" button and select the necessary payments with a checkmark. When finished, click the "Save" button.

To delete saved payments in the "Internet banking" system, you need to select a service provider in the "Payments and transfers" section. In the proposed list of saved payments of this supplier, select the payment that you want to delete and click the "Delete" button. After that, this payment will be deleted from the "Payment with one button" section.

Voluntary insurance against accidents and illnesses during a trip abroad

To conclude an agreement on “Voluntary accident and illness insurance for the duration of a trip abroad”, it is necessary to select the section “Payments and transfers” on the main page → the menu “Insurance” → “Voluntary insurance against accidents and illness for the duration of a trip abroad”.

The procedure for concluding a contract consists of the following steps:

Step 1. Choice of territory of residence

By default, in the table "Territory of validity of the contract" the option "Schengen countries" is selected with the option for the policyholder to choose from the options offered.

Step 2 Selecting from the list of services of an insurance option

Step 3 Indication of the validity period, age and number of insured persons, contract currency, selection of the contract amount

* The "Multiple departure" checkbox sets the duration of the trip (term of the contract) equal to the calendar year and the duration of the trip equal to 90 days.

The checkbox "Insurance for a visa" adds 15 calendar days to the end date of the trip without changing the duration of the trip. For this increase in the duration of the trip (term of the contract), no fee is charged.

Step 4 Preliminary calculation of the amount

Step 5 Preliminary calculation of the amount

Step 6 Entering data of insured persons

* The checkbox "Coincides with the policyholder" will allow you to fill in the data on the insured person with the data of the policyholder specified in the previous step. In that case, the data of the insured person will be non-editable.

Step 7 Selecting the source of funds for the operation

Step 8 Offer page

Step 9 Payment Page

Step 10 Payment result

On this page, you can send the concluded insurance contract by e-mail, a receipt by e-mail, view the insurance contract and view the payment receipt.

*Questions with pop-ups

If you are unable to open a previously concluded insurance contract, it is highly likely that the problem is due to the fact that pop-up windows are blocked in the settings of the browser you are using. For example, in the Chrome browser, pop-up windows are blocked by default.

You can allow pop-ups in your browser settings. For example, in the Chrome browser, this can be done as follows:

In the upper right corner of the screen, click on the "Customize and control Google Chrome" icon Settings.
Select below Additional.
In the "Privacy and Security" section, click Site settings (content settings).
Click Pop-ups and redirects.
Click Pop-ups and redirects.
Set the switch at the top of the screen to Allowed.

You can also set the permission to show pop-up windows only for certain sites. For example, in the Chrome browser, this can be done as follows:

Launch Chrome on your computer.
Open a site where pop-ups are blocked.
In the address bar, click Site Information.
In line "Pop-ups and redirects" select "Allow".
Reload the page to apply the new settings.

Western Union Translations

1. To send a Western Union money transfer in the Internet Banking system, select the “Payments and transfers” section on the main page → the “Western Union transfers” menu → Send a transfer. Read the terms of the Western Union money transfer service, at the end of which put the consent (tick) - I have read and agree to the terms of the transfer service Money to Western Union → click the "Continue" button.

Before starting a money transfer, make sure that the "Sender's phone number" field is filled in, confirm the correctness and relevance of the personal data that is registered with the Bank. If there are any changes or errors in personal data, you need to contact the Bank institution where the card account maintenance agreement was drawn up to make changes. If all the data is correct, put two consents “I agree with the data provided” and “I agree to the processing of personal data” → click the “Continue” button.

If the transfer is sent for the first time, you must select a New recipient, click the "Continue" button, when sending the transfer again, you must select the recipient from the list, click the "Continue" button and enter the following data:

transfer send currency - US dollars for all countries and Russian rubles / US dollars for Russian Federation. Please note that if the transfer currency does not match the payout currency, Western Union independently determines the exchange rate of the sending currency into the payout currency;
The format of the recipient's name is standard or Spanish format (it is used extremely rarely if the Recipient has a Spanish name consisting of three parts);
select the country of destination of the transfer. For transfers to the USA/Mexico, you must additionally specify the State of the destination country;
select the Purpose of the transfer from the drop-down list or select other and specify your choice in the "Other purpose of the transfer" field, click the "Continue" button;
enter the Promo Code if available;
the recipient's surname is typed in Latin according to the identity document of the recipient;
the name of the recipient is typed in Latin according to the identity document of the recipient;
the patronymic of the recipient is filled in if the identity document of the recipient contains its translation into English;
when sending a transfer to the Russian Federation, it is recommended to indicate the patronymic of the recipient of the transfer, if it is in Russian, in the identity document of the recipient;
select the type of amount - Amount to be sent (the amount you want to send) or Amount to be paid (the amount to be received by the recipient);
specify the transfer amount (amount to be sent/amount to be paid, depending on the selected option).

Money transfer service:

You can use the Urgent Transfer service, the funds for which will be available for payment in a few minutes after sending.

If you send US dollars to neighboring countries (Russian Federation, Ukraine, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan) or Russian rubles to the Russian Federation, you can use the Transfer 12 hours service. In this case, the transfer will be available for payment 12 hours after it was sent.

The maximum transfer amount within the 12-hour Transfer tariff is:

100.000 Russian rubles
$3,000

Press the "Continue" button.

Select the source of funds for the operation (select the card account from which the transfer amount will be deducted) → read the amount of the transfer fee and the total amount for sending the transfer, click the "Continue" button → read the Terms of payment for the transfer in the country of destination of the transfer, click the button "Proceed".

In the window that opens, you need to check the correctness of the entered transfer data and agree “I have read and agree with the terms of the Western Union money transfer service and the specifics of the payment of the transfer in the country of destination. I hereby confirm that all the above data is correct” → click the “Send transfer” button → click the “Print” button → “Done”.

Transfer successfully sent. The first line contains the control number of the transfer, which must be reported to the recipient. (In addition, the recipient must inform the country of dispatch, the name of the sender, the amount and currency of the transfer).

Tariffs for sending money transfers abroad using the Western Union system can be found at the link.

Attention!

We draw your attention to security - only the sender and recipient of the transfer should know about the details of the transfer.

2. To pay out a Western Union money transfer in the Internet banking system, select the section “Payments and transfers” → “Western Union transfers” → Payout transfer on the main page. Familiarize yourself with the terms of the Western Union money transfer service, put your consent (tick) - I have read and agree with the terms of the Western Union money transfer service → click the "Continue" button.

transfer control number;
country of origin of the transfer;
the sender's surname is typed in Russian (for transfers sent from the Russian Federation) or Latin according to the identity document of the sender;
the name of the sender is typed in Russian (for transfers sent from the Russian Federation) or in Latin according to the identity document of the sender;
patronymic of the sender (the field is optional; it is filled in Russian or Latin according to the identity document of the sender, if it was specified when sending the transfer);
currency of receiving the transfer (US dollars or Russian rubles);
the expected amount received;
select the Purpose of the transfer from the drop-down list, or select other and specify your choice in the "Other purpose of the transfer" field.

In the window that opens, you need to check the correctness of the entered data and click the "Continue" button → Select the card account to which the transfer amount will be credited, put down the consent "I agree with the data provided" → click the "Continue" button. In the window that opens, you need to check the correctness of the entered data and click the button "Pay transfer" → "Print" → "Finish".

3. To view the status of a money transfer (paid / not paid) through the Western Union system in the Internet banking system, select the section "Payments and transfers" → "Western Union transfer" → View transfer status → click the button "Continue" on the main page » → dial the Control number of the transfer and select the Currency for sending the transfer → click the button “Continue” → “Print” → “Done”.

4. To return a transfer via the Western Union system in the Internet Banking system, select the section “Payments and transfers” → “Western Union transfers” → Transfer withdrawal → “Continue” on the main page, dial the Transfer control number and select the Transfer send currency → "Continue", select the card account to which the transfer amount will be returned.

Verify the data of the transfer that will be returned, in the Comment field indicate the reason for the return → click the "Continue" button (verify the transfer data, familiarize yourself with the conversion rate at which the amount will be recalculated in case of a discrepancy between the currency of the card account and the currency of the transfer) → " Return translation" → "Print" → "Done".

Attention!

To return a sent transfer, you can use the Transfer Revocation service, provided that the transfer has not yet been paid out in the country of destination. In this menu, only the principal amount of the transfer is refunded without a refund of the fee (commission) for the transfer.

If for any reason you claim a refund of the amount of the fee (commission) for the transfer, you need to apply with an identity document to the nearest point of Western Union JSC "JSSB Belarusbank", in which you will need to write an application to the customer service center Western Union company.

5. To change the data of the Western Union transfer in the Internet Banking system, on the main page, select the section "Payments and transfers" → "Western Union transfers" → Change transfer data, click "Continue" → Transfer control number and select the Currency sending the transfer, click "Continue".

Verify the translation data to be changed → click the "Continue" button.

Enter new (correct) recipient data: New recipient's last name and New recipient's first name, click "Continue".

If it is necessary to add the recipient's middle name, the recipient's middle name is indicated in the "New recipient name" field after the name, separated by a space.

Verify the transfer data, including the Recipient's Last Name and Recipient's First Name before making changes, as well as the New Recipient's Last Name and New Recipient's First Name → click the "Change" button → click the "Print" button → click the "Finish" button.

Attention!

The service "Change of transfer data" involves a change in the full name. recipient. Other changes are not allowed. There is no additional fee for making changes to the transfer details.

Procedure for registering a 3-D Secure password using the Internet Banking system

To register a 3-D Secure password, you need to select on the main page the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuance of cards / Additional services” → “3-D Secure password” → “Registration ". Next, select the card to be registered in the 3-D Secure system and click "Continue".

in the field "Password 3-D Secure" think up and enter a password yourself (from 9 to 15 any characters);
in the "Personal address" field, come up with your own and enter a personal appeal (from 2 to 20 any characters), for example: "Good afternoon, Elena";
in the "Answer" field - an arbitrary answer (from 9 to 15 any characters) to the Secret question (in the future, the answer to the Secret Question will be used to receive a new 3-D Secure password in case you forgot and/or want to change the 3-D Secure password at the time of confirming the payment operation with the 3-D Secure password);

Click "Register", wait for confirmation of the success of the operation, after which you can use the 3-D Secure password you created when confirming Internet payments.
If you have forgotten the 3-D Secure password and/or the answer to the "Secret Question", you must re-register the 3-D Secure password in the "Internet banking" system in the section "Accounts with a card" or "Accounts" → "Accounts with card” → “Application for issuance of cards/Additional services”.
If you no longer wish to use the 3-D Secure password, you must cancel the registration of the password in the Internet Banking system in the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuance of cards / Additional services » → «3-D Secure Password» → «Unregistration».

Registration/cancellation of SMS-banking service

To register the SMS-banking service, you need to select the section “Accounts” → “Accounts with a card” → “Card applications/Additional services” → “Services” → “SMS-banking” → “Registration”. If you agree to the terms of the agreement, you must confirm by clicking the "Agree" button. Next, you should select the card for which the SMS-banking service is issued, fill in the appropriate fields and click "Continue". In the window that opens, you need to check the correctness of the entered data and click "Continue".

If you no longer wish to use the SMS-banking service, you must cancel the service in the Internet Banking system in the section “Card accounts” or “Accounts” → “Card accounts” → “Card application/Additional services” → "SMS-banking" → "Cancellation of registration".

The procedure for connecting / deactivating the service for receiving an account statement by e-mail (e-mail)

Changing the password in the Internet Banking system

To change your password, you need to select the menu item "My profile" → "Change password". In the dialog box that opens, fill in the appropriate fields and click the "Change password" button.

Changing your password at a bank

To change the password, you must contact any bank institution with an identity document and fill out an application for generating a new (change) password. When a new password is generated in a bank institution, the user is automatically unlocked.
Password requirements:

The password must contain only Latin letters (lowercase and uppercase) and numbers.
The password must contain at least 8 and no more than 12 characters.
The password must contain at least one uppercase and at least one lowercase letter and at least one number.
The password must contain at least one special character (@ - dog; # - hash; $ - dollar; % - percentage).
The password cannot contain three consecutive identical characters.

Procedure for blocking/unblocking cards using the Internet Banking system

To block/unblock, you need to select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” that you want to block / unblock, in the “Operations” section, opposite the card number, select the required “Block / Unblock” service.

The unblocking procedure does not apply to cards blocked due to a three-time incorrect PIN code entry at ATMs / info kiosks, as well as if the card was blocked by the client due to phone call to the banking processing center.

Editing customer contact details

To edit contact information, you need to select the menu item "My profile" → "Personal data" → "Edit data" on the main page. In the dialog box that opens, you can edit contact details (phone numbers, email address). Next, click the "Save" button.

Activation of the "Unblocking by SMS" service

To activate the ability to unlock an account via SMS, select the menu item "My profile" → "Personal data" → "Change data". In the dialog box that opens, specify the desired mobile phone number, carrier (MTS, A1, Life) and select the "Use mobile phone to unlock" option. Next, click the "Save" button.

Logging out of the "Internet banking" system

To log out of the "Internet banking" system, we recommend using the "Exit" menu item. If you are not active for 10 minutes (do not work in the system), the system is automatically logged out.

Problems and questions when working in the "Internet banking" system

Lost code card

If the code card is lost or other persons receive information about the codes (hereinafter referred to as loss), you must immediately inform the bank by phone. To block your account by phone 147 (on weekdays from 8:30 - 20:00, on weekends from 09:00 to 16:00, except holidays) You must tell the bank employee the code word you specified during registration).

If the code card is lost or worn out and there is no activated opportunity to enter the Internet Banking system using a one-time SMS code, you can contact any bank institution with an identity document to activate the entrance to the system using a one-time SMS code .

Password error

If you make a mistake THREE times when entering your password or session key, access to the service is automatically blocked.

Attention!

If the blocking occurred as a result of entering the authorization data incorrectly three times, you can use the unblocking via SMS or apply for unblocking to the Contact Center operator by phone 147 , on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must inform the bank employee of the last name, first name, patronymic, user name and code word you specified during registration in the application form.

Attention!

Blocking/unblocking as a result of three incorrect entry of authorization data in the system is possible if the client in the Online Consulting service fully matches the code word specified during registration in the application form, last name, first name, patronymic, user name.

Unlock in the system via SMS

When an account is blocked, a code (contains Latin letters (lowercase and uppercase) and numbers) will be sent to the specified, upon activation of the “Unblock by SMS” service, a code will be sent to the mobile phone number, which must be entered after the correct entry of authorization data.

To unlock the account, follow the link placed under the authorization data entry form to the “Unlock by SMS” section and fill in all the fields in the dialog box that opens (“Login”, “Password”, “Code from the code card”, “Code from SMS sent to the phone") and click the "Unblock by SMS" button.

If the code sent to your phone was not received or lost, then you need to go to the “Unlock by SMS” section and fill in the fields “Login”, “Password”, “Code from the code card” in the dialog box that opens and click the “Repeat” button SMS". You will be re-sent a code to unlock via SMS.

You can request a code to unlock SMS no more than 3 times in a row.

In the case of a 3-fold blocking of the user, provided there is no successful login between blocks, unblocking via SMS is not possible. In this case, you can use the service "Forgot your password?" (password change with automatic unlocking) or come to any bank institution and fill out an application to unlock the client in the Internet Banking system. You must have an identity document with you.

Unlocking in the system with 3-fold blocking

In the case of a 3-fold blocking of a user in the system, provided there is no successful login between blockings, you can use the service "Forgot your password?" (password change with automatic unlocking) or you need to come to any bank institution and fill out an application to unlock the client in the system. You must have an identity document with you.

Forgot password (password)

If you forgot your password (password), then you need to use the service "Forgot your password?" (password change with automatic unlocking) or contact any bank institution where you connect to the system and write an application to generate a new password. You must have an identity document with you.

Service "Forgot your password?" (password change with automatic unlock)

To change your password, you must enter your login and follow the link placed under the authorization data entry form to the "Forgot your password?" section. In the dialog box that opens, enter the code from the SMS sent to your phone, fill in all the necessary data and change the password.

This service can be used in case of blocking the user in the system. When you change your password, your account will be automatically unlocked.

Forgot username (login)

If you have forgotten your username (login), as well as the case of its introduction (large / small letters), call 147 (on weekdays 8:30-20:00, on weekends from 09:00 to 16:00, except holidays ) and provide your identification data:

passport data (last name, first name, patronymic, identification number);
code word (answer to a secret question) specified during registration.

Attention!

The Internet Banking system does not provide for changing the username (login).

Change of first and last name

To change your full name, you need to personally contact the bank institution and fill out an appropriate application with the presentation of an identity document and a document confirming the legality of changing the last name and (or) first name.

Upon receipt of the card, you must check the spelling name and surname on the card (the name and surname on the card must match the name and surname on the identity document). In case of an error, the card is subject to reissue.

Attention!

If the name and surname on the card do not match the name and surname in the identity document, this card cannot be activated in the Internet Banking system and a message is displayed "Authentication Failed"

Confirmation of transactions made in the Internet banking system

If it is necessary for the bank to confirm the transaction made through the Internet banking system, you need to contact the bank institution at the place where the card was opened and the account was maintained. You must have an identity document with you.

Please note that the service is paid. The commission fee for this operation is determined by the collection of remuneration for other operations performed by JSC "JSSB Belarusbank" (clause 2.3.1.4, https://belarusbank.by/ru/deyatelnost/10373/15058)

Consultations

On working with the "Internet banking" system and issues of blocking / unblocking in the "Internet banking" system

by phone 147

on weekdays from 8:30 to 20:00

on weekends 09:00 to 16:00 except public holidays

For calls from outside the Republic of Belarus by phone +375 17 218 84 31